Policies
Here are our policies when you use our website.
Privacy Policy
This Privacy Policy governs the manner in which otakuent.net collects, uses, maintains, and discloses information collected from users (each, a "User") of https://otakuent.net ("Website"). This Privacy Policy applies to the Website and all products and services offered by Otaku Entertainment Co., Ltd..
1. Information Collection
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, register on the Website, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information (if applicable). We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Website-related activities.
2. Non-personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer or device, and technical information about Users' means of connection to our Website, such as the operating system and the Internet service providers utilized, and other similar information.
3. Web Browser Cookies
Our Website may use "cookies" to enhance User experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Website may not function properly.
4. How We Use Collected Information
Otaku Entertainment Co., Ltd. may collect and use Users' personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
- To improve our Website: We continually strive to improve our Website offerings based on the information and feedback we receive from you.
- To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
5. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.
6. Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
7. Changes to This Privacy Policy
Otaku Entertainment Co., Ltd. has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
8. Your Acceptance of These Terms
By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed as your acceptance of those changes.
9. Contacting Us
If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at:
Otaku Entertainment Co., Ltd.
Refund Policy
Thank you for choosing Otaku Entertainment Co., Ltd.. We strive to provide you with the best products and services. In the event that you are not completely satisfied with your purchase, we offer a refund policy to ensure your satisfaction.
1. Refund Eligibility
You may request a refund within 30 days of the original purchase date. To be eligible for a refund, you must meet the following criteria:
- The refund request must be made within 30 days of the original purchase date.
- You must provide proof of purchase, such as an order number or receipt.
- The product or service you are requesting a refund for must be in its original condition and not damaged or altered.
2. Refund Process
To request a refund, please contact our customer support team at otakuent.net@gmail.com. Please include the following information in your refund request:
- Your full name and contact information.
- Proof of purchase, such as an order number or receipt.
- A detailed explanation of the reason for your refund request.
3. Refund Calculation
If the product or service you are requesting a refund for is a package or consists of multiple units, and you have used a portion of the package, we will calculate the refund based on the remaining unused part deducted by the single unit price for the used parts. This means that the refund amount will be adjusted to account for the value of the used portion.
4. Refund Processing
Once your refund request is received and approved, we will process the refund within 5 days and notify you via email. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon. Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account.
5. Exceptions
The following items are non-refundable:
- Downloadable digital products, such as software or e-books, once the download link has been accessed or the product has been downloaded.
- Services that have been fully rendered or completed.
6. Contacting Us
If you have any questions or concerns about our refund policy, please contact us at:
Otaku Entertainment Co., Ltd.